Saucy wants to remind her readers how very often, and without remuneration, she recommends products that you might find to be of value or quality.
Today, dear friends, Saucy wants to share with you another recommendation.
She recommends that you STAY AWAY from Rheem water heaters.
Saucy and Veto had a Rheem water heater installed in their house recently. More recently, it stopped heating water. Funny, huh?
It would appear that this small component of a very large purchase can cause major problems. It would seem that if the power vent on your water heater fails, you cease to have hot water.
Of course, this is a problem for Saucy. You already know of her penchant for doing laundry and taking baths regularly. You see where this is going.
Smart, cool plumber came over to take a look at the water heater and announced that he'd seen this type of thing before. Repeatedly, as a matter of fact. Oh, and as a matter of fact, Rheem knows of the problem and they are now producing replacement kits (known in the biz as "rebuild kits") to correct this problem so that Saucy may begin enjoying her leisurely baths again.
He figured, as did Saucy, that the kit would be provided free of charge or under some sort of... what's the word... WARRANTY... because it seemed to be a common problem.
The only problem is, Rheem charges around six hundred dollars for a rebuild kit. Plus, Saucy is obliged to pay her cool plumber his labour. She has no problem with that per se, because she likes her cool smart plumber but she kind of thinks that Rheem should help her out on this one.
You see, in an interesting turn of events (and Saucy says interesting when really she means infuriating but the turn of phrase is usually interesting... and Saucy wants to avoid being too darn inflammatory) Saucy attempted on numerous occasions to talk to a live person at Rheem.
Saucy doesn't know about you, but she really finds it infuriating when she calls a customer service help line and cannot speak to a real live person. She pushes buttons, she spills her martini, her eyeliner starts to run and before you know it, she is uncontrollably and irrevocably unhappy. And when Saucy ain't happy, ain't nobody happy.
When she finally speaks to a real, live person, she expects them to say something like, "I understand your frustration."
Instead, she talked to a real live person who said, "we don't consider this a problem and if we did, we would have issued a memo about it."
Next, Saucy contacted a guy who deals this brand locally. His explanation was that even though the original component may have been faulty, they can't make them the same way anymore for replacement... so they had to use new and different pieces and that is why it is called a rebuild kit.
Because Saucy never thought for a moment that if the first component was FAULTY and needed to be replaced that you would replace it with THE EXACT SAME PIECE OF FAULTY MACHINERY. Saucy may be a girl and all that, and she may be drinking martinis at eleven o'clock in the morning because she can't have a hot bath to relax, but SHE KNOWS A STUPID ARGUMENT WHEN SHE HEARS ONE.
And the best part was when Saucy asked to speak to someone else, someone who might work directly for Rheem and she was told, "we don't want to give you his name." Then the guy said, "People who buy other brands of water heaters have problems too."
Because, of course. SAUCY NEVER EVEN CONSIDERED THAT. "I'm sorry you're having a problem with this Mercedes, ma'am. But someone who bought a Jaguar might also be having problems with their car."
So it would appear that Saucy is caught between a rock, a hard place, and a hot water heater.