the one where saucy finances steve jobs' new liver


This became a full-on Mac household after Christmas, with Veto treating the family not only to Apple TV but also a Mac computer and an iPhone for Saucy. Later he picked up an iTouch for himself. After the initial chaos involved in changing operating systems subsided and the several meltdowns that followed ceased, Saucy fell into a decent groove with the new hardware. The software, however is a different story.

Last night Saucy came to a horrible realization. She has been taken advantage of, manipulated, ripped off, some might say bent right over... by iTunes.

Witness: since the first (of seven) iPods entered our home in 2006, a total of 269 songs have been purchased in iTunes. Since the last update to iTunes 8.2 (required for the iPhone updates and the Apple TV), Saucy's library of purchased music has gone... missing. Like, photo on the side of milk carton missing. Have-you-seen-Michael-Jackson's-childhood-missing. No sign of it anywhere on the desktop or in the files. Gone. 

In a little experiment, Saucy attempted to download one of the missing Elvis Costello singles again, expecting that the trusty Mac would direct her to the folder that the purchased music was hiding. Instead, she got this message:


iTunes is giving Saucy the option to upgrade the songs she already purchased to be DRM-free versions. DRM stands for digital rights management, meaning the upgrade (at 40 cents per song, $3.00 per album) will allow Saucy to use the music on other MP3 players rather than just the iPods registered to this computer and iTunes account.

Gah! The worst part is, it would appear that the internets have conspired and Saucy's purchased playlist has been wiped from her operating system. Hours of searching last night proved futile and frustrating. Interestingly enough, the Mac operating system directed Saucy and Buddy Budderson to a "purchased history" in iTunes that detailed every single missing song with a convenient BUY NOW button.

The best analogy Saucy can come up with is if Safeway called her and said, "You know those gallons of milk your children have been drinking since 2006? You need to bring us 40 cents for each one. We have a record on your Safeway Club Card so you owe us $325.00, you'll have to settle up before you can buy any more groceries from us, and by the way, your kids are now Vitamin-D deficient because that other milk was lacking." Are you following Saucy's train of thought, people?

Now Saucy has to either a) fork over the extortion sum and pay for the music she already paid for, or b) tell Loopy that her library of Jonas tunes and videos have gone bye-bye and endure the wrath that follows:


Reader, what would you do in the face of digital extortion?

31 comments:

Deanna said...

Hi Saucy,
I would contact Apple about that! I downloaded 8.2 as well, and that didn't happen to my purchased tunes. (Though I only have a few albums and tunes). That's outrageous. Complain, complain, complain!
Deanna

Amy said...

I think I would kick the computer and cry. But I don't have much patience for any of it. Definitely call them and complain.

Jenn @ youknow... that blog? said...

I agree - completely COMPLETELY outrageous! Complain long and loud, and publicly until they get sick of hearing it and fix it for you at no charge.

And then get yourself a utility that "converts" said purchased music into normal files. They are out there. Google for them. I don't use Mac but there are a few out there for Winblows. There must be one for Mac too.

Jenn @ youknow... that blog? said...

Me again...

Just a thought - do you have your old computer still? With the music still in the old iTunes? If so, you can burn an audio CD of the purchased music (probably quite a few of them given how many you have) and then import them back as normal MP3 files into the new 8.2.

I hate iTunes - really really hate it.

Sugar Bear said...

I second Deanna - definitely contact Apple. We had something similar happen when we last updated itunes. I don't remember how it all worked out but somehow hubby managed to get everything back (after calling Apple). We don't update itunes anymore unless we absolutely have to.
Karla

Lynn said...

Write Apple a Scathing letter. Tell them you belong to a blogging loop that has Thousands no Millions of people in it.
Yeah. That ought to do it!

{lauryl} said...

Saucy, you totally freaked me out just then. I was terrified that I may have lost all my songs during the recent update, too, without realizing it. But no, they are all hanging out under "purchased music," doing just fine. I am creating CD backups of a few albums that I hadn't backed up (I always back up all my music on CD just in case Apple ever does anything questionable- we've been an Apple-household for 3 years now). So, as others have said, CALL your friendly Apple Geek and demand satisfaction!!!

Jewels said...

Saucy, I don't know if I have any words of advice for you. I had a bad taste in my mouth when I first encountered iTunes and I'm not proud of it, but there is a little place in my heart that is feeling just a little bit less guilty about LimeWire. Jewels
PS- I went with the Zune and there are plenty of woes there too.

Miss Quoted said...

Call Itunes - they've always been pretty decent with me.

D'Rae said...

When I did the update, all my purchased music was still there. But, what I had tagged in Shazam (an app) to purchase later, was gone. So upsetting

MJ said...

I had a similar experience in December when my laptop went kaput. I contacted iTunes to transfer the music to my iMac, the lemon. When the iMac, the lemon, was returned to Best Buy, so went the iTunes. I had to re-contact iTunes to transfer the files to my current iMac. iTunes wasn't happy about the second transfer and refused to transfer a couple songs which they claimed were no longer available so I lost a few.

Which reminds me that I need to get a back-up today.

Cherie said...

This is why I use Rhapsody and refuse to Apple products. While very cool with the latest bells and whistles, they also require you to pay out the nose.

I use a Sandisk mp3 player and use a subscription service. For $14.99 a month I get unlimited songs on three computers and three mp3 devices. UNLIMITED songs. As many as my device will hold. Change 'em out as my tastes or mood demands.

Every once in a while I run into songs that I must "purchase" but it's not too often. And I've had some ppl tell me that my service doesn't have as many songs, but it's not often I can't find what I want. My tastes are not quite that eciectic.

Quite frankly, I wouldn't use an ipod even if they paid me to use it and loaded it with every song in the universe.

Good luck though!

Lisa said...

They don't call you Saucy for nutin'. Call these iTunes peeps and complain and if you get nowhere, ask for a supervisor... keep going up the line til you get what you want (and have already PAID for!)

YouCanDoIt!

sassy studio said...

you are so funny! always ready with a great analogy! lunch soon, OK?

Jen Anderson said...

I agree with everyone who says to contact Apple support. You bought that music and don't need to buy it again. And don't pay extra for the DRM free feature. Just burn a CD of your music and then rip mp3s from the CD. Much cheaper.

Laura said...

Guess I'm glad I don't have one! How frustrating, and I'd definitely contact them!

Anonymous said...

I also downloaded the new version, and that never happened to me! I would be contacting Apple and demand that they give you a credit, or you will contact as many people as you can and tell them what happened, and we will all boycott!

Anonymous said...

MAC still is the best, after years of major hassle with our PC! Would never, ever go back!

Anonymous said...

I would blog about it and send Apple the link. They make me want to swear...and I almost never swear.
Michelle

Amber said...

Dear Saucy,

You can get your music recovered!!!

Apple is actually so much more customer service oriented than some other providers of mp3's (cough...Amazon). Watch this You Tube video that will walk you through how to get back all your music without paying for it again!

http://www.youtube.com/watch?v=ULDFxxA5A4U

I found it when we lost 2 albums that we had downloaded from Amazon. Amazon however will not replace ANY lost music, so I am going to be paying the extra dollar and only using iTunes from here on out. Good luck recovering your music!

(Here is one additional link with information about recovering all of your iTunes music once:
http://thecontent.wordpress.com/2006/05/24/itunes-lets-people-re-download-all-your-music-once/

bluemuf said...

Hi Saucy, first I'd be spitting nails. Second I would contact Apple and very sweetly tell them how it is. *A very big grin goes with the last statement*

I haven't ever purchased anything from i tunes. I have just put my cd's on my i-pod.

I would definately complain and keep doing so until something is done. And, I just read the comment about telling them about your 1,000,000 followers. Years ago I was on a CQ list and we all complained about an ad were the ladies were using knitting needles to quilt the toilet paper...they changed the ad.

Karen

Kate said...

I am being ripped off too...oh boy are we going to have A LOT to talk about. I would SO call Apple, bust out the heavy ammunition and get on that warpath babe. I'll cover you.

SOINSPIRED said...

How infuriating! I made my son read this. I hope they credit your account.

queen-of-nostalgia said...

I am in the stone age and have this CD player thing.... my niece and nephews have those i-thingies, so I know some lingo :) But from what I gather -

THEY DID A NAUGHTY! Make them fix it or else! :)

And I have to say, I love how your storyteller ways - you make my day!

Green Girl in Wisconsin said...

Oh no! That is SO wrong! So ridiculous! I'd SO be tempted to file share--but that would rip off the artists, which would be wrong too, not making anything right.

Cassandra said...

This must be an out-of-the-US thing, I didn't have this problem when I downloaded 8.2 either. I would definitely contact Apple! You should always back up your library to your hard drive so this won't happen again...although I'm not sure if that would have helped in this instance. I know, not so much help...but my fist is raised in solidarity...

LI Laura said...

This is why I refuse to download new things from iTunes.

The Stiletto Mom said...

Financing Steve Jobs new liver is no cheap process. :)

Saucy said...

I spent a long time backing up our library a while back but for some reason none of the iTunes-purchased music was backed up in that batch... why, why, why??? We always use iTunes as a point - you know, teaching the kids the "right" thing and making them pay for music, making sure the artist gets their share... but I wonder if the artists will benefit from this second round of payment I will be making??

ChaChaneen said...

Hi there, my computer is up and running again! Yeah, it was fun to read about the Jonas event, very cute pics of Loopy!

I've not heard of the troubles your having from PC to Mac with ITunes. Best of luck to you!

MJ said...

I am curious ~ how about an update: iPhone v. iTouch? I am contemplating the latter as I never use a phone (plus problems with accessing Rogers?) anyway so the iTouch may be all I need. I think a calendar that can be updated by hooking up to a PC or iMac is what I need.