As Saucy mentioned to you in the letter she wrote you via your customer service website, she is extremely disappointed with the new formulation of your product: Cascade with Dawn Grease-Fighting Action. She would like to point out the horrid marks streaming below the detergent dispenser of her dishwasher. This is where your product has eaten away the stainless steel finish with its corrosive properties.
You will notice the discolouration of the inside of her new stainless steel dishwasher. This occurred within two uses of your product. Previously, Saucy had only used regular formula Cascade and never had this staining been present. In fact, you might say that in the five years that Saucy used regular Cascade in the three stainless steel dishwashers she has used, she has been very pleased. Until now.
Saucy explained to you that this discolouration seems to be irreversible, even with the use of vinegar, Windex, specialty stainless-steel cleaners and plain water.
Further, as she explained in her letter, the family drinking glasses are now coated in a nasty film and appear to have some etching forming. This is, as Saucy would say, unacceptable.
Please note that Saucy does not have hard water at her house. Her dishes are not overly filthy nor does she pre-rinse them before she places them in the dishwasher because:
a) her dishes are just the right amount of dirty to begin with, and:
b) Martha said that dishwashers and detergents are formulated to work together in a precise cycle of heat and chemistry and by pre-rinsing dirty dishes you are in fact exposing the finish to further chemical action and heat during the cycle... in short, let the dishwasher do the work!
Cascade, Saucy is perturbed beyond belief that you very promptly responded to her letter with the suggestion that she wash her dishwasher with vinegar. Obviously you were not reading very well. She finds it odd that you appear to have written her a lengthly personal letter rather than a form letter and you have explained in detail that this sometimes happens and you don't know why, it just happens, so too bad for you, Saucy. Oh, and the best part was when you said, this sort of damage is usually irreversible but perhaps you might switch to another formula of Cascade to lessen the damage.
And so, Cascade, Saucy feels compelled to share this information as well as these hideous photographs with her blog readers as a public service. She hopes that her readers, if they care about their appliances and their dishware, will steer clear of Cascade with Dawn Stain-Fighting Action. Because, sometimes, bad things happen to your appliances and your dishes, at the hands of your product, and you just don't know why.
PS. Saucy bets you really wish you'd handled things differently now. Her blog readers are all about to leave comments suggesting different brands of detergent to her. None of the suggestions will be manufactured by Proctor & Gamble. The bloggedy-bloggers will all confer and discuss your product and your handling of this matter and in short, Cascade, they will reconsider their detergent options the next time they are at the grocery store and no doubt they will reach for some other brand.