'cause if saucy ain't happy then everybody ain't happy


Dear Cascade,

As Saucy mentioned to you in the letter she wrote you via your customer service website, she is extremely disappointed with the new formulation of your product: Cascade with Dawn Grease-Fighting Action.  She would like to point out the horrid marks streaming below the detergent dispenser of her dishwasher.  This is where your product has eaten away the stainless steel finish with its corrosive properties.


You will notice the discolouration of the inside of her new stainless steel dishwasher.  This occurred within two uses of your product.  Previously, Saucy had only used regular formula Cascade and never had this staining been present.  In fact, you might say that in the five years that Saucy used regular Cascade in the three stainless steel dishwashers she has used, she has been very pleased.  Until now.

Saucy explained to you that this discolouration seems to be irreversible, even with the use of vinegar, Windex, specialty stainless-steel cleaners and plain water.  

Further, as she explained in her letter, the family drinking glasses are now coated in a nasty film and appear to have some etching forming.  This is, as Saucy would say, unacceptable.  


Please note that Saucy does not have hard water at her house. Her dishes are not overly filthy nor does she pre-rinse them before she places them in the dishwasher because:

a) her dishes are just the right amount of dirty to begin with, and:

b) Martha said that dishwashers and detergents are formulated to work together in a precise cycle of heat and chemistry and by pre-rinsing dirty dishes you are in fact exposing the finish to further chemical action and heat during the cycle... in short, let the dishwasher do the work!
 

Cascade, Saucy is perturbed beyond belief that you very promptly responded to her letter with the suggestion that she wash her dishwasher with vinegar.  Obviously you were not reading very well.  She finds it odd that you appear to have written her a lengthly personal letter rather than a form letter and you have explained in detail that this sometimes happens and you don't know why, it just happens, so too bad for you, Saucy.  Oh, and the best part was when you said, this sort of damage is usually irreversible but perhaps you might switch to another formula of Cascade to lessen the damage.

And so, Cascade, Saucy feels compelled to share this information as well as these hideous photographs with her blog readers as a public service.  She hopes that her readers, if they care about their appliances and their dishware, will steer clear of Cascade with Dawn Stain-Fighting Action.  Because, sometimes, bad things happen to your appliances and your dishes, at the hands of your product, and you just don't know why.

Sincerely,

Saucy

PS. Saucy bets you really wish you'd handled things differently now.  Her blog readers are all about to leave comments suggesting different brands of detergent to her.   None of the suggestions will be manufactured by Proctor & Gamble.  The bloggedy-bloggers will all confer and discuss your product and your handling of this matter and in short, Cascade, they will reconsider their detergent options the next time they are at the grocery store and no doubt they will reach for some other brand.

42 comments:

Cheri @ Blog This Mom! said...

Dude. I'm not even lying when I say that the same thing happened in my dishwasher with Cascade. True story.

Cascade sucks people.

I buy Electrasol PowerBall Tabs 3-in-1 with Jet-Dry Rinse Agent.

Jennspiration said...

I've noticed that film before in my glasses after using Cascade. I've just recently switched to Electrasol tabs (I got an awesome deal on them the other day!) and so far...no film!

Coco said...

Good to know. How crappy that they don't care about their consumers or the fact that they will be losing a lot of them now. Maybe you should send them a link to this post.

Bye bye Cascade.....

Nathalie from FL said...

Consumerist seems to get a lot of results... ah, the power of mass complaining.... try it!

http://consumerist.com/

Jen Anderson said...

I've had no issues using the environmentally friendly dishwasher soap.

Alas, Martha has not met my dishwasher. Either because my landlord installed the cheapest model possible, or because we have only a pitiful excuse for water pressure up here on the 7th floor, but if we don't pre-rinse, things get ugly.

Kristy said...

That's just awful! I will NEVER use that brand again AND I will tell all of my friends to NEVER use it as well.

Carina Olsen (Kat's Photography) said...

Yuck! I use Liquid Electrasol, My glasses come out squeaky clean!

princess*momma said...

I had this happen to me when I tried using natural cleaners. Try citric acid, you can get it at the Bulk Barn. Just use about 2 tablespoons in your main dispenser. Run a cycle and it should clear it up. You may need to repeat once more. If you do this too much it can eat the plastics in the machine, but a couple times to get rid of the gunk wont hurt. My uncle sells appliances and sees this often, this is a trick they use. Trust me it's cheaper if You do it yourself.
Good Luck!

Trace Geworsky said...

I had only ever used those gel packs by Electrasol, but I ran out 2 weekends ago, so the one little store open out here on Sundays, only had Cascade, and that stuff is nasty....When we took the glasses out from our dishwasher the outsides were all bumpy..we had never had that happen..ugh!!!
Trace Geworsky
scrapper_t@mts.net

Babsarella said...

WOW! That is BAD. Unbelieveable that a huge company like P&G does not realize the power of consumers. I've gotta say that with all those positive Electrosol comments, I am thinking I should check it out. I have always been a Cascade user, but not taking care of your peeps is not cool. I think it is time to make a switch. Thanks for all the great info Saucy!

Junie Moon said...

What a shame this happenened to your beautiful dishwasher. And to have a company be so dismissive of their products culpability is appalling. I used regular Cascade for ... gosh ... 15 years or so and never had a problem. A new dishwasher recently gave me samples of Electrasol PowerBall Tabs 3-in-1 with Jet-Dry Rinse Agent which I quite like, so I don't use Cascade anymore. I'm telling everyone I know about the Cascade product you used and advising against it based on your experience with the product and the poor customer service response.

Chris said...

I use Cascade Action packs , but it is news to me that the inside of your dishwasher isn't supposed to look like crap , but mine is not stainless steel its whitish and orange streaked plastic , he he , that is not the look ???
whatever , if it cleans my dishes and I don't have to , I am happy .

Jenn said...

Yes! Exactly! I thought it was just my dishwasher being stupid, but now I see that it's the cascade I've been using faithfully all this time, thinking it was "the best". Clearly I've been mistaken. My mom just purchased a stainless steel dishwasher too, and while I don't think she uses cascade, I'm definitely going to warn her and everyone else I know not to use it. And not just that particular formulation, either; if cascade doesn't care about it's customers, it's time to ditch them.

Going to post this on my little lonely blog also. Thanks for the heads up, Saucy.

Jenn

SandraD said...

This is terrible. You have every right to be livid. P&G has such a monopoly on the cleaning market that they think they can be smug and ignore legitimate complaints. Obviously they have underestimated the power of the Saucy blog!


sdickie@nicholsenvironmental.com

Green Girl in Wisconsin said...

No Cascade for me! I'm a Palmolive girl. Call them out, Saucy!!!

Amy said...

I have had major issues any time I use Cascade +. Good ole Cascade works best. How nice they responded so personally. Jerks.

MJ said...

I've only used ordinary Cascade. I haven't been delighted with it but too lazy to try something else. I'll make a note to not try the new Cascade. Shame on P&G.

Lisa Wheeler Milton said...

OOOooh, Saucy is ticked, and well she should be because 2 times. That's a lot of crazy damage.

I'm steering clear of that stuff...

Tamara Jansen said...

What a bummer for the dishwasher! hope you find SOMETHING to reverse the damage.

Niki said...

Dude, that sucks. So sorry.

Leica said...

Saucy, we had a similiar thing with them too. we coompletely switched! The funny part, is I Always do the dishes, but Jim noticed the film always on our plates and he wanted me to switch.

Christine said...

WHEW! That sucks Saucy. I can't say I've ever had that issue but ours isn't stainless steel on the inside so maybe thats why we've never noticed. We use just regular Cascade but now you've made me paranoid about it so I don't think I'll be getting it again lol.

Christine Bruce
crispy_crunch05@hotmail.com

the treat girl said...

I'm not happy for you either Saucy!!!! I think a nice cupcake would cheer up!!!!!! :)...but if your anything like me, every time I open that door it would make me fume all over again!!!!!

Saucy said...

Saucy went to the grocery store to obtain some of that Electrasol stuff... she always gets her detergents at Costco... she was appalled that the shelf was stocked floor to ceiling with many types of the dreaded Cascade and just one lonely bottle of Electrasol gel. No other option. Not cool. She's going to try the Electrasol and if that doesn't work, you will hear her crying, kicking and screaming wherever you reside.

Why does she have this nagging feeling that suddenly her dishwasher detergent is going to be an ongoing issue???

Stef said...

I use Trader Joe's formulation, but only half of what is called for, which is my general philosophy on cleaning products. Works great! Stef

Kids Napping? I'm Scrapping! said...

*giggle* although the situation is not funny at all, the way you tell, man, now that's funny!
as for roberta, she and her business cards should be put in saucy's dishwasher with a full bottle of cascade detergent.

Tricia said...

We also use the Electrosol 3 in 1, but we break them in half. The dishes seemed to have a strange soapy film on them when we used the whole puck. Good Luck, remember the squeaky wheel!!
fandyksman@sasktel.net

sassy studio said...

I am an electrosol girl but I do not like the extra packaging. I wil stay far far away from Cascade-ing disaster, lousy products from now on!

Kate said...

Electrasol PowerBall Tabs 3-in-1 with Jet-Dry Rinse Agent. My detergent of choice. Stick it to them Saucy girl! Fear the power of Bloggety-Blog-Blog Cascade. It will bring you down.

Solanaceae said...

Try running your dishwasher, empty, with the detergent cups filled with powdered Tang. Sounds crazy I know but it does indeed work. As for Cascade... I switched about a month ago when I realized that the much cheaper store brand works just as good if not better than the new formula.

Sheila-rita said...

Thanks for the info Saucy. I had noticed a film on my glasses and thought our dishwasher was on the blink. I had to start pre-rinse my glasses before I put them in the dishwasher so they would come out clean. After getting your tweet and reading your blog I went and checked and sure enough I have the Cascade with Dawn. I'm switching!

Maija said...

I always use a rinse aide in my SS dishwasher. I am LOVING Electrasol Finish Powerball QUANTUM!! It's super expensive, but it works!
I don't so anything to my dishes before I put them in the dishwasher. The only pre wash the dishes ever get is when the dogs are hovering around while I load.

Anonymous said...

That sucks! I thought I'd share a tip I heard from someone years ago that sold crystal stemware about dish detergent...NEVER use any of the ones that have the "Lemon" scent or anything in it. Whatever it is actually etches your nice fancy stemware and I would imagine the rest of your dishes. Since then, I always make sure whatever brand I'm using, there is no lemon or lime on it!

AwtemNymf said...

Good to know this. As I almost bought it with a coupoon. So sorry about your dishwasher :O(
I, too use Electrasol.

Hugs!!

Lynn said...

Yep. Happened to me too!
I'm done with them.
The end

Linda Crispell said...

Same situation, the glasses have taken a beating!

Joanna said...

We had always used Cascade because it WAS supposedly the BEST. Well, the last that was purchased was just a couple of weeks ago and it left our glasses all nasty looking. Needless to say I do not want my guests or our family for that matter drinking out of them. The etching is not something that looks fancy.

We started with Electrosal and love it. Maybe I should write about it on my review blog and link back here as well, so that lot's more people will stay away from Cascade!

Debi Ward Kennedy said...

Saucy, I have to tell you about a fabulous product line for your dish & laundry soaps....

'Nellie's All Natural' is biodegradable, hypoallergenic, unscented, and non-toxic - with no staining or etching your dishwasher or dishes. You can get laundry soap and dishwasher soap in nugget form. They are a tad more expensive than the Costco or brand name soaps, but they are totally green.

I've used these products for a year and they are AWESOME. I have sensitive skin and we are on a well, so the water can be hard. These soaps work like a dream!

Oh, and they are based in Vancouver, BC, too! Check out www.NelliesLaundry.com

Angela said...

Those sound wonderful Deb (even though you sound a little like a commercial!!)
Never used Cascade and never will, thanks for the tip on it, Saucy girl!

Angela

Cheryl said...

hehe! I just went and looked and I totally have that wretched product in my cupboard and I totally have streaky, icky marks I haven't been able to figure out, until now. Yay, Saucy!

Kelly said...

I used to use Electrasol tabs and my dishes always had a yucky film on them. Since switching to regular Cascade gel I haven't had any problems. I'll make sure to steer clear of any Cascade with Dawn though - BRUTAL!!

Bunny Rose Cottage said...

ELECTROSAL POWERBALL TABS ROCK!!!!! IT is the only think I will use and i have a stainless dishwasher too!! :):) I am so sorry this happened to you :(

Hugs,
Amy